Medical Equipment Operations Manager

7 days ago


High Point, North Carolina, United States Rotech Healthcare Full time
About Rotech Healthcare Inc.

Rotech Healthcare Inc. is a leading national provider of home medical equipment, delivering high-quality products and exceptional customer service through its extensive network of locations across 45 states.

Job Summary

We are seeking an experienced Medical Equipment Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing and participating in customer service activities, ensuring that all Rotech protocols are maintained within our Policy and Procedures.

Essential Job Duties:
  • Assist in resolving patient equipment issues in a timely and efficient manner
  • Collaborate with cross-functional teams to secure necessary billing documents and annual oxygen orders on a regular basis
  • Ensure compliance with all applicable company policies, procedures, and patient protocols
  • Develop and maintain working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement
  • Exercise initiative and sound judgment to obtain desired objectives of all patient services and other patient care areas
  • Maintain accurate tracking of referrals and open discharges
  • Participate in Performance Improvement programs to meet company and JCAHO standards
Requirements:
  • High school diploma or GED equivalent required; related work experience preferred
  • Excellent communication and interpersonal skills
  • Able to multitask and prioritize tasks effectively
  • Ability to work independently and as part of a team
Estimated Salary: $60,000 - $80,000 per yearBenefits:
  • Generous paid time off and paid holidays
  • Overtime pay for non-exempt hourly positions based on business needs
  • Employee discount program
  • Employee recognition program
  • Bonus and incentive opportunities
  • Livongo Diabetes and High Blood Pressure programs
  • Healthcare Bluebook and RX Savings solutions programs
Why Join Rotech?

Rotech offers a dynamic and supportive work environment, competitive compensation packages, and opportunities for professional growth and development. We are committed to providing exceptional customer service and making a positive impact in the lives of our patients and customers.


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