Deputy Program Manager

3 weeks ago


Weaverville, North Carolina, United States Epsilon, Inc. Full time
Deputy Program Manager Job Description

Epsilon, Inc. is seeking a highly skilled Deputy Program Manager to join our team. As a key member of our program management team, you will be responsible for overseeing the planning, execution, and delivery of programs and projects.

Key Responsibilities:
  • Manage daily operations for task, project, or program level activities.
  • Ensure performance, completeness, and accuracy of work assigned under the task/project/program.
  • Manage scope of work encompassed by program with regards to deliverables and other project milestones.
  • Lead teams of individuals to complete requirements and objectives of task, project, or program level activities.
  • Create and track task, project, and/or program deliverables, documentation, and compliance requirements.
  • Provide direction to project team and review quality of all work products.
  • Lead staffing, project planning, project financials, and staff direction and oversight.
  • Maintain and cultivate client relationships.
  • Maintain personnel training and certification of workforce to ensure program success and compliance.
  • Support business development and proposal processes across the Epsilon Enterprise.
  • Submit reports as required by the program or contract.
Requirements:
  • Bachelor's degree with three (3) or more years of experience and/or education in project/program management or related field(s).
  • Demonstrated leadership with excellent interpersonal and written/oral communication skills.
  • 1-3 years previous contact/call center experience in a leadership role desired.
  • Highly focused attention to detail across multiple ongoing activities.
  • Ability to organize and manage multiple priorities and delegate effectively.
  • Ability to solve problems and translate policies into daily routine operations.
  • Knowledge and understanding of the technology industry.
  • Demonstrated proficiency in Microsoft Office Suite.
  • Demonstrated proficiency with project management toolsets (MS Project, Jira/Confluence, Azure DevOps, etc.).
  • Strong team player and goal oriented.
  • PMP certification desired.
  • ITIL v4 Certification desired.
Additional Requirements:
  • Ability to pass a federal background investigation to obtain and maintain a Public Trust or hold a DoD Security Clearance, if required for the projects/programs being managed.
  • This role may oversee and manage a team of direct reports.
  • Must be able to travel to various Company locations and/or Customer sites across the United States for meetings and onsite visits, as needed by the Company/Customer.
Physical Demands and Working Conditions:

Epsilon, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a diverse and inclusive work environment and are proud to be an EEO/AA employer.



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