Access Lead

4 weeks ago


Pittsburgh PA USA, United States UPMC Full time
Job Summary

UPMC is seeking a skilled Access Lead to support the UPMC Vision Institute. This full-time position will be responsible for overseeing the front desk area, assisting with check-in and check-out, and providing exceptional patient care.

Key Responsibilities
  • Coordinate and lead daily functions of the designated work area
  • Provide direction and support to staff as needed
  • Escalate concerns or problems to management when necessary
  • Facilitate statistical reporting and data analysis to ensure UPMC guidelines are being supported
  • Advise clinical staff on referrals and precertification requirements
  • Monitor patient flow and respond to changes in workload and staffing levels
  • Work with clinical staff and ancillary departments to resolve reimbursement issues
  • Train new staff and orient them to department work area
  • Provide feedback to management on personnel, department issues, and concerns
Requirements
  • High school diploma or GED and at least 3 years of experience in a related fiscal/admissions/registration function
  • Associate degree and 1 year experience, or an equivalent combination of education and experience
  • Medical terminology, third-party healthcare coverage experience, and strong understanding of managed care regulations
  • Strong interpersonal, organizational, and communication skills
  • Ability to effectively problem-solve and make independent decisions
What We Offer

UPMC is an Equal Opportunity Employer/Disability/Veteran. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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