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Client Relationship Manager

2 months ago

Irving, Texas, United States Take Command Full time
About Take Command

Take Command is an innovative start-up dedicated to transforming the healthcare landscape, beginning with health insurance. We assist employers in reimbursing employees for individual insurance plans rather than offering traditional group plans.

Our approach empowers employees to become informed healthcare consumers, potentially revolutionizing the entire healthcare system.

We recognize that health insurance can often be perplexing and stressful. Our goal is to change this narrative through a fresh model, advanced technology, and an exceptional user experience. While we've made significant progress, we need your expertise to achieve our long-term aspirations.


About The Client Success Strategist


We have invested considerable time understanding our clients—who they are and what matters most to them.

As Take Command expands to serve larger employers with more complex needs and diverse workforces, we are enhancing our Client Success Management team.

The Client Success Strategist (CSS) will act as the primary contact and trusted advisor for our ICHRA clients, developing and executing intricate strategies that facilitate seamless transitions for our clients.

We seek an individual with a proactive and optimistic demeanor, a knack for problem-solving, strategic thinking, and a commitment to ensuring our clients appreciate the value of Take Command & HRAs.


Key Responsibilities:
  • Manage a designated portfolio of clients, fostering a proactive and consultative relationship to drive value and ensure retention.
  • Gain insights into our clients' objectives and business goals that align with our solutions to support their success.
  • Collaborate across departments and advocate for product enhancements with our internal teams.
  • Partner with Customer Success team members to monitor key account metrics, developing strategies that deliver a world-class experience for our clients.
  • Serve as a change agent for our major clients, building trust with key stakeholders and implementing strategies that facilitate complex transitions.

Skills and Qualifications:
  • Minimum of 2 years in Customer Success or a client-facing role.
  • Proactive mindset with strong organizational and planning skills.
  • Detail-oriented and process-driven.
  • Demonstrated success in meeting or surpassing key performance metrics.
  • Exceptional written and verbal communication skills, capable of engaging with all organizational levels, including key decision-makers.
  • Familiarity with Hubspot and proficiency in Microsoft Office Suite.

Compensation:
Competitive salary range of $65,000-$75,000 plus bonus opportunities.

Working at Take Command


We are eager to cultivate a team and culture that embodies our values. We provide competitive compensation and health benefits for this role.

Our offerings include a generously funded ICHRA for medical, dental, and vision premiums, along with medical expenses. You will have the opportunity to utilize our own product, which is both exciting and unique.

Enjoy unlimited personal vacation in addition to standard company holidays.

401(k) plan with 90-day eligibility for a 4% match that vests over four years with a one-year cliff.

Access to LinkedIn Learning for professional development.

We maintain two well-equipped offices designed for collaboration and comfort.

Paid parental leave for new parents.

We offer flexibility in your work location, with an expectation of being in the office approximately three days a week for collaboration, while also allowing remote work when focused tasks are required.


More About Us

Having secured Series B funding, we are excited to expand our team. Despite being a small startup in a competitive health insurance sector, we are recognized as industry leaders in health insurance reimbursements and are passionate about improving the system for our clients' wellbeing and health outcomes.

We have received media recognition from prominent publications and are enthusiastic about our growth prospects.

At Take Command, we value diversity and inclusion as essential components of our success. Our vision is to recruit, develop, and retain a talented team from a diverse candidate pool.

We are eager to learn about you and your experiences.

Take Command is an equal opportunity employer, celebrating diversity and committed to fostering an inclusive environment for all employees.