UHNW Lending Manager

4 weeks ago


Phoenix, Arizona, United States Charles Schwab Full time

Job Summary

The Ultra High Net Worth (UHNW) Lending Manager on the Lending Solutions Team (LST) is responsible for delivering a robust, premier client application and loan servicing experience. This role serves as the single point of contact for all Charles Schwab clients, employees, and internal partners interested in learning about or applying for a mortgage, pledged asset line of credit, and for questions and advancements throughout the entire lending process.

Key Responsibilities

  • Provide a single point of contact throughout the entire mortgage and pledge asset line application and origination process.
  • Maintain consistent communication and provide problem resolution and troubleshooting.
  • Handle a broad range of inquiries, issues, advancements, and products in meeting our client's needs.
  • Assure compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations in the context of their responsibilities.

Requirements

  • 5+ years of experience with customer service or operations in the lending industry.
  • Comprehensive industry and high net worth client solution knowledge.
  • The ability to deliver excellent client service and who takes the initiative to anticipate and resolve problems.
  • Excellent relationship management skills including collaborating, influencing, and negotiating with individuals at various levels.
  • Initiative to create change through operational improvements, training, and streamlining functions.
  • Ability to work effectively with multiple partners distributed through various business divisions to resolve issues.
  • Superior communication, presentation, interpersonal, and listening skills.
  • Passion for service, professionalism, positivity, and strong work ethic with a high level of integrity and partnership.

Preferred Qualifications

  • Bachelor's degree.
  • FINRA Series 9/10, 7, 63 Licenses.
  • A strong understanding of sophisticated lending products, complex business entity structures, and margin lending.

About Charles Schwab

At Charles Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development mean you'll get the tools you need to make a positive difference in the finance industry. We offer a competitive benefits package that takes care of the whole you – both today and in the future.



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