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Branch Relationship Banker

2 months ago

Phoenix, Arizona, United States BankTalent HQ Full time
{"title": "Branch Relationship Banker", "description": "Job Summary

At BankTalent HQ, we're seeking a highly skilled Branch Relationship Banker to join our team in Tempe. As a key member of our branch, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth through effective sales and service strategies.

Key Responsibilities
  • Deliver full-service banking services to new and existing customers, with a focus on sales and service.
  • Resolve client concerns through direct personal action or by referring clients to alternative bank department resources.
  • Make appropriate referrals for other bank products and services, including commercial lending products.
  • Follow up with clients as needed.
  • Perform cash transactions, open or update accounts, originate and close consumer or small business loans.
  • Resolve customer service issues.
  • Establish, expand, and maintain a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
Requirements
  • High School diploma or equivalent and 1+ years' experience in sales, teller, new accounts, or loan processing, or other directly related experience.
  • Previous experience in a financial sales representative-oriented role preferred.
  • Working knowledge of mathematical calculations and standard banking products, services, and transactions.
  • Solid knowledge of all retail products and services. Basic knowledge of consumer lending applications.
  • Proven customer service, interpersonal, and communication skills, both verbal and written.
  • Effective selling, cross-selling, and referral skills.
  • Solid mathematical, problem-solving, and negotiation skills.
  • Solid interpersonal & relationship building skills.
  • Strong attention to detail and time management.
  • Proficient in basic computer skills.
What We Offer
  • Medical, Dental, and Vision Insurance - START DAY ONE.
  • Life and Disability Insurance, Paid Parental Leave, and Adoption Assistance.
  • Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience.
  • Mental health benefits including coaching and therapy sessions.
  • Tuition Reimbursement for qualifying employees.
  • Employee Ambassador preferred banking products.
", "company": "BankTalent HQ"}