Service Coordinator

3 weeks ago


Salt Lake, Utah, United States Sotera Health Services, LLC Full time
Job Description

Sotera Health Services, LLC is seeking a highly skilled Service Coordinator to support our Laboratory Testing teams. This role is a customer service and administrative support function that requires a high level of customer service presence, capability to multi-task, and ability to partner with scientific staff and external clientele.

Key Responsibilities:
  • Coordinate laboratory studies, tracking sample transfers between multiple buildings.
  • Ensure accuracy in order verifications using CRM and handle customer-specific purchase orders.
  • Regularly communicate with customers via email and maintain strong working relationships across departments.
  • Assist customers with updating purchase order forms, including billing addresses and payment terms, in the system.
  • Collaborate and assist customers in completing purchase order forms.
  • Serve as the primary point of contact for clients regarding sample shipments, test status, and order changes.
Work Environment:

This job operates in a professional lab environment, occasionally in extreme temperatures involving incubators and freezers, and may involve walking on uneven surfaces. It regularly requires the use of standard office and lab equipment, such as computers, telephones, photocopiers, and hand tools.

Physical Requirements:
  • Spend 60% of the day seated or at a computer and 40% standing or moving between office and lab.
  • Perform tasks requiring bending, stooping, crouching, climbing, and moving pallets.
  • Occasionally push and pull with one or both hands.
  • Wear personal protective equipment (e.g., safety glasses, gloves, lab coats).
  • Lift or move up to 45 pounds.
About Us:

Sotera Health Services, LLC is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry. With a combined tenure across our businesses of nearly 200 years and our industry-recognized scientific and technological expertise, we help to ensure the safety of millions of patients and healthcare practitioners around the world every year.


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