Nighttime Customer Service Specialist

2 weeks ago


Houston, Texas, United States Planet Fitness Full time
About the Role

We are seeking an exceptional individual to fill the position of Nighttime Customer Service Specialist at Planet Fitness. As a member of our team, you will be responsible for delivering an unparalleled level of customer service to our members and guests.

Job Description
  • Greet and Assist Members: Provide warm welcomes and ensure that all members feel valued and supported throughout their experience.
  • Front Desk Operations: Handle various tasks, including answering phone calls, checking members into the system, processing new sign-ups, and conducting tours.
  • Account Updates and Maintenance: Facilitate updates to member accounts in a timely and professional manner.
  • Closing Shift: Ensure a smooth closing process by balancing cash drawers, generating reports, and verifying daily entries.
Requirements
  • Customer Service Background: A minimum of 6 months of customer-facing experience is required.
  • Basic Computer Proficiency: Strong computer skills are necessary for efficient performance of duties.
  • Fitness Enthusiasm: A genuine passion for fitness and health is essential for success in this role.
  • Strong Communication Skills: Excellent verbal and written communication skills are required for interacting with members and colleagues.

Estimated Salary: $12-$15 per hour, depending on location and experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and opportunities for career growth and development.



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