Customer Service Representative
7 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Sonrava Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, providers, and brokers/agents.
Responsibilities:
Interact with other departments to resolve patient and/or doctor inquiries
Assist in training new Customer Service representatives
Answer inbound telephone calls from members, providers, brokers/agents, and potential clients
Provide information to members regarding dental benefits and provider network
Provide eligibility information to provider network
Coordinate emergency care (out-of-area and specialist referrals)
Interact with other departments to resolve patient and/or doctor inquiries
Coordinate Language Assistance Program requests
Clerical duties and/or projects as assigned
At Sonrava Health, we offer a competitive benefit package designed to enhance the lives of our team members. Team members are eligible for benefits based on their full-time status.
Qualifications:
Good verbal and written communication skills
Minimum of one (1) year customer service experience in a Call Center environment
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