Service Advisor

4 weeks ago


Oakland, California, United States Downtown Subaru of Oakland, CA Full time
Service Advisor

We are seeking a highly organized and friendly Service Advisor to join our team at Downtown Auto Center. As a Service Advisor, you will be responsible for overseeing service orders and ensuring that customers receive prompt, courteous, and effective service.

Key Responsibilities:

  • Oversee service orders and flow of Drive Lane
  • Take ownership of the customer's experience
  • Provide concierge support for all owner inquiries
  • Distribute work between technicians efficiently
  • Answer technical questions about vehicle problems, warranties, services, and repairs
  • Maintain Customer Happiness scores at or above company standards
  • Assist in diagnosing vehicle problems; order parts and tools as necessary
  • Oversee administration of warranty claims as well as training and supervising of service department
  • Set schedules and assigns tasks to service department employees
  • Reinforces company policies and adheres to company standards
  • Encourages compliance with applicable laws and regulations
  • Maintain good working relationship with factory(s) and foster positive employee relations
  • Collaborate with upper management to make service department hiring and discipline decisions

Requirements:

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team-oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver's license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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