Automotive Service Consultant

1 week ago


Oakland, California, United States Swickard Auto Group Full time
Customer Service Expertise:
As a Service Advisor at Swickard Auto Group, you will be the critical link between customers and service technicians. You will act as a customer service expert, technical communicator, and advisor, ensuring a smooth and positive experience throughout the vehicle service process.

Key Responsibilities:
Greet customers upon arrival, establishing rapport and understanding their service needs and concerns.
Conduct visual inspections or road tests (as needed) to gather information.
Clearly explain service recommendations, repair options, and estimated costs in a way that is easy for customers to understand.
Provide regular updates on service progress and address any customer questions or concerns promptly.
Follow up with customers after the service to ensure satisfaction and address any lingering issues.

Service Process Management:
Schedule service appointments according to technician availability and customer needs.
Write detailed service orders outlining customer concerns, repair recommendations, and authorized work.
Track service progress and ensure timely completion within quoted timeframes.
Maintain detailed service records for each vehicle.

Technical Knowledge and Parts Management:
Possess a strong understanding of automotive systems and common repairs.
Stay updated on new technologies and service procedures.
Research parts availability and pricing to provide accurate estimates to customers.
Uphold safety regulations and shop protocols within the service department.
May perform basic inspections or prepare vehicles for technicians.
Strong understanding of automotive terminology and mechanical principles.
Customer service focuses on building trust and rapport.
Proficient in computer skills and dealership management software (DMS).

Benefits:
Medical, dental, vision, life, and pet insurance.
Optional disability coverage.
Ongoing training and support.
We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Swickard Auto Group:
We are a hospitality company that happens to sell cars, parts, and service.
We want to be our customers' favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work.
We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
We are a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.

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