Pet Care Specialist

1 week ago


Orrville, Ohio, United States Orrville Pet Spa & Resort Full time
Job Overview

POSITION: Pet Care Specialist (Reports to: Daycare/Lodging Operations Manager)

OBJECTIVE

  • This Job Overview outlines the responsibilities, duties, accountability, and performance metrics for the Pet Care Specialist at Orrville Pet Spa and Resort, LLC.

PRIMARY FUNCTIONS

  • The primary role of the Pet Care Specialist is to ensure the well-being of pets in our care, adhering to daily cleaning protocols as per the Standard Operating Procedures of Orrville Pet Spa & Resort. This position necessitates effective communication of any concerns or updates to fellow staff members and management.
  • The Pet Care Specialist is accountable to the Guest Services Team Lead and Daycare/Lodging Operations Manager(s).

KEY RESPONSIBILITIES

  • Prioritize the safety and health of animal guests.
  • Identify and report any signs of distress or medical issues.
  • Exhibit compassion and skill in handling pets that may exhibit fear or aggression, adhering to self-control guidelines.
  • Maintain composure and manage emotions effectively, avoiding aggressive behavior in challenging situations.
  • Comply with all operational principles and practices of OPSR.
  • Execute daily tasks as outlined in the Standard Operating Procedures.
  • Complete weekly and monthly cleaning duties as assigned.
  • Administer medications as required, including insulin shots and various oral and topical treatments.
  • Participate in regular disinfection of the facility.
  • Communicate any updates or concerns in a timely manner, both verbally and in writing.
  • Document daily activities and tasks accurately.
  • Monitor animals to ensure their safety, comfort, and control at all times.
  • Perform additional tasks as directed by management.

QUALIFICATIONS

  • To succeed in this role, candidates must demonstrate the ability to fulfill all responsibilities effectively. Reasonable accommodations may be provided for individuals with disabilities.
  • Experience: Limited experience in animal care is required.
  • Age: Candidates must be at least 16 years old.
  • Skills and Knowledge: Proficiency in animal handling, completion of Dog Guru Education, understanding dog breed characteristics, and basic canine body language.
  • Play Management Skills: Ability to lead and manage playgroups effectively, ensuring safe interactions among dogs.

PERSONAL ATTRIBUTES

  • Dependability: Commitment to responsibilities even in challenging circumstances.
  • Initiative: Ability to undertake tasks independently.
  • Persistence: Demonstrates determination in problem-solving.
  • Responsibility: Willingness to take charge of unique situations.
  • Stress Management: Capability to make sound decisions under pressure.
  • Flexibility: Adaptability to new challenges.
  • Client Service: Courteous and effective communication with clients regarding their pets.
  • Team Collaboration: Willingness to work with others to enhance productivity.

PHYSICAL REQUIREMENTS

  • Must possess full range of motion, including the ability to lift and manage dogs weighing between 5 and 180 pounds.
  • Must have all five senses functioning effectively.

WORK ENVIRONMENT

  • Work will be conducted both indoors and outdoors, regardless of weather conditions.
  • Noise levels may vary, typically moderate but can increase in certain areas.

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