Business Process Improvement Analyst
4 weeks ago
Job Overview:
We are seeking a highly skilled Business Process Improvement Analyst to join our team at Thompson Gray. This individual will be responsible for analyzing and improving business processes to increase efficiency and reduce costs.
Key Responsibilities:
- Analyze business processes to identify areas for improvement.
- Design and implement process improvements using Robotic Process Automation (RPA) solutions.
- Collaborate with stakeholders and internal teams to design and deliver automated solutions.
- Work with subject matter experts to ensure requirements are thorough and complete.
- Serve as the primary point of contact with assigned RPA customers and liaise between customers and RPA developers.
- Support RPA customers by providing answers, expertise, and insights as needed.
- Conduct site visits to RPA customers/potential RPA customers.
- Brief potential RPA customers on RPA capabilities as needed.
- Capture keystroke-level detail from customers/process owners during automation development.
- Present/speak to RPA requests and status of projects to the client, project manager, and governance boards as needed.
- Develop RPA tools, documentation, presentations, videos, and other promotional materials.
- Collaborate with developers to ensure customers' development requirements are accurately captured for automation projects.
- Become familiar with RPA software as time allows to enhance knowledge of how automation works and to better inform customers on bot capabilities.
- Support the governance of the RPA process.
- Develop and track metrics and financial projections for each automation.
- Facilitate email communications between clients.
Requirements:
- 1-5 years of analysis, business process improvement, or consulting experience, preferably in automation projects and for DoD clients.
- UiPath and Microsoft Power Platform certification(s).
- Experience with crafting detailed Process Definition Documentation (PDDs), process/keystroke mappings (Visio, process recording, etc.), training briefs, and Standard Operating Procedures (SOP) specific to building Robotic Process Automations.
- Experience working in fully remote work settings, including excellent communication skills, the use of virtual project management tools, leading virtual meetings/workshops, and other work exercises.
- Applicants must be a US citizen able to attain a Secret-level clearance. Candidates with a current Secret (or higher) clearance are highly desired.
Estimated Salary: $90,000 - $110,000 per year, depending on experience.
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