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Front Office Assistant

2 months ago

Allentown, Pennsylvania, United States Crossroads Treatment Centers Full time
About Crossroads Treatment Centers

We are a leading addiction treatment provider of outpatient medication-assisted treatment (MAT) with a commitment to creating an inclusive environment for all employees and patients.

Job Summary

We are seeking a highly skilled and compassionate Front Office Assistant to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service, checking in patients, receiving payments, and assisting in daily operations.

Key Responsibilities
  • Provide excellent customer service to patients and families
  • Check in patients, receive payments, and assist with daily operations
  • Maintain friendly, professional attitude towards patients and offer a "white glove" experience
  • Guide new patients through their intake process
  • Collect urine and saliva samples for patient drug screens as needed
  • Maintain daily financial records and reports
  • Coordinate with medical and clinical staff to coordinate intakes
  • Provide clerical and logistical support
  • Oversee patient accounts and financial responsibilities
Requirements
  • At minimum, High School Diploma or GED
  • Customer Service experience in a fast-paced environment preferred
  • Experience in healthcare, addiction medicine, office administration preferred
  • Lived addiction experience is a plus
Benefits
  • Excellent training for new employees
  • Mileage reimbursement
  • Community events promoting belonging and education
  • Opportunity to save lives every day
  • Benefits package including medical, dental, and vision insurance, PTO, 401K options, and more