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Customer Service Representative

2 months ago

Watertown, New York, United States First PREMIER Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and concerns in a professional and courteous manner
  • Provide product and service information to customers
  • Upsell and cross-sell products and services to customers
  • Meet or exceed customer satisfaction and retention targets

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Basic computer skills and knowledge of customer relationship management software

What We Offer:

  • Competitive hourly rate
  • Opportunities for career advancement and professional growth
  • Comprehensive training program
  • Flexible scheduling and work-life balance
  • Recognition and rewards for outstanding performance

About Us:

First PREMIER Bank is a leading provider of financial services, committed to delivering exceptional customer experiences and building long-term relationships with our customers. We are proud to offer a dynamic and supportive work environment, with opportunities for growth and development.