IT Support Specialist

2 weeks ago


Atmore, Alabama, United States MediaFusion Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will be responsible for providing technical assistance to computer system users and performing problem determination and resolution for all end-user support.

Key Responsibilities
  • Provide technical support to users via email, phone, or the support ticketing system
  • Troubleshoot networking and end-user problems
  • Maintenance and monitoring of network connectivity among users
  • Reporting and escalating requests to enforce policies
  • Perform routine tasks using experience and judgment under the supervision of a more experienced team member
  • Perform documentation creation and updates
  • Maintain accurate inventory of supplies and equipment
  • Assist with installation and maintenance of the company's systems
  • Installation, configuration, and support for LAN, WAN, Wi-Fi, and Internet
  • Tracking IT support tickets and providing solutions as per ITIL methodology
  • Provide 1st-level support with wireless systems, cell phones, and iOS-based mobile devices
  • Assist in training users in the proper procedures in data systems usage with security awareness in mind
  • Responsible for installing only licensed software/tools on end-user systems and compliance management
  • Assist with tasks and projects as requested by IT leadership
Requirements
  • Associate degree in Computer Technology, Network Administration, Network Communications, or related field
  • Four (4) years verifiable qualifiable employment experience or a combination of education and verifiable qualifiable employment experience in the Computer Science field
  • Must have 1-5 years of experience in networking or computer system administration
  • Must have a valid driver's license
  • Networking and CompTIA-related certification required within one year
  • Must be familiar with networking, Windows operating systems, and Apple iOS, along with a general understanding of servers, laptops, printers, and other hardware and software
  • Must possess the ability to train users in applications and operating system fundamentals
  • Must possess the ability to independently work and solve problems
  • Must be familiar with most basic system administration tools and processes
  • Understanding of distinctions between system processes/services and user processes, local and network resources, and resource sharing, as well as basic networking concepts and practices
  • Must possess verifiable knowledge of Microsoft Office and Windows operating systems, commands, and virus detection software
  • Must possess verifiable knowledge of computer system installations and servicing, troubleshooting, problem determination, and restoration techniques
  • Must have knowledge of cabling, Wi-Fi, and Internet browsers
  • Possess strong interpersonal, communication, and writing skills, including the ability to explain advanced procedures in writing or verbally
  • Must be well-organized with excellent attention to detail
  • Must possess the ability to maintain confidentiality
  • Must have physical ability to climb ladders, lift and manipulate objects up to 40 lbs., and perform tasks on all areas and aspects of IT projects

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