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Technical Support Specialist
1 month ago
Job Summary:
The Systems Analyst plays a crucial role in Meriplex's Technical Assistance Center (TAC), providing top-notch customer service and technical support to end-users. This position requires a strong understanding of technical triage methodologies, TCP/IP, and Microsoft 365 applications.
Key Responsibilities:
- Deliver general workstation support, including troubleshooting basic network connectivity and devices/user connectivity.
- Provide customer-specific application support, utilizing basic Azure skills and scripted application support.
- Administer incident response system reboots, perform basic OS support, and navigate Active Directory to enact distribution groups and create, change, and disable users.
- Utilize ITIL security to provide basic printing and connectivity support, and deliver first-level triage virtual server support to reestablish functionality.
- Perform basic VPN connectivity issues and password resets, and provide basic end-user email support.
Requirements:
- Basic knowledge of Microsoft 365 applications, command line, and TCP/IP.
- Understanding of technical triage methodologies and ability to communicate technical information to end-users.
- Ability to work in a team environment, contribute as a team member, and treat co-workers, subordinates, and customers with respect.
- Adherence to ticketing methodologies regarding documentation, process, and workflow.
- Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
Preferred Qualifications:
- Prior MSP support desk experience, highly encouraged.
- A+ certification, Network+ certification, Server+ certification, and Azure support.
- Superior reading, writing, and communication skills, and basic knowledge of network concepts, devices, and best practices.
Work Schedule/Travel:
Meriplex's TAC operates 24/7, with both workday and after-hours shifts available, Monday-Sunday. Estimated 0% travel required.
Benefits & Compensation:
Meriplex employees receive a full benefits package, including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, and referral bonuses.
Budgeted Pay Range:
$24.04-$26.44
Physical Demands:
Sedentary work involves sitting most of the time, exerting up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
