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IT Systems Engineer, Operations Specialist

1 month ago

Alameda, California, United States Penumbra Full time

The IT Systems Engineer will provide services to employees with information technology issues and requests involving end user system development and delivery. They will develop client systems solutions; manage client systems and software life cycles; act as an escalation point for resolving complex client systems and end user issues; identify incident and problem trends; develop long-term solutions to recurring problems. They will work closely with other IT teams to ensure the highest levels of operational excellence.

Key Responsibilities
  • Lead endpoint-related development/implementation activities
  • Create and maintain all aspects of end user systems standardization strategy, including asset life cycles
  • Automate software installation, configuration, and uninstallation activities and procedures
  • Document maintenance and troubleshooting procedures
  • Develop operations procedures and tools to improve operational efficiency and reliability for client systems
  • Integrate operational procedures and automation to improve consistent delivery
  • Manage Infrastructure Lab for client systems initiatives, including development and testing
  • Mentor Penumbra's IT support staff
  • Maintain effective relationships with customers
  • Actively listen to customers' needs and requests, ensuring they are fully understood with appropriate expectations effectively set and delivered
  • Assist in refining strategy and overseeing client integration for acquisitions
  • Manage and maintain vendor relationships, vendor contracts, and road maps related to PC's, Macs, smartphones, tablets, peripherals, printers, software, and cloud services
Requirements
  • A Bachelor's degree in Computer Science, Engineering, or a related field with 10+ years' experience providing enterprise level end user support, or an equivalent combination of education and experience
  • Experience configuring Active Directory, Group Policy, DNS, DHCP, RDP, Print Management, Microsoft Windows, Mac OS, configuration management tools (e.g., Microsoft SCCM, Intune, and/or JAMF), Office 365, scripting (e.g., PowerShell), Adobe Creative Cloud, and Anti-virus/anti-malware utilities
  • Excellent oral, written, and interpersonal communication skills
  • Problem solving skills, resilience, ability to prioritize changing demands
  • Medical device, pharmaceutical, biotech, or other regulated industry experience desired
  • High degree of accuracy and attention to detail
  • Proficiency with MS Word, Excel, and PowerPoint
Working Conditions

General office environment. Willingness and ability to work on site. May have business travel from 0% - 10%. Potential exposure to blood-borne pathogens. Requires some lifting and moving of up to 15 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies, as needed. Must be able to communicate.

We offer a competitive compensation package plus a benefits and equity program, when applicable. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

About Penumbra

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures, and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada, and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local laws.