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National Field Support Specialist

2 months ago

Billings, Montana, United States SPECTRUM Full time
About the Role

We are seeking a highly skilled and motivated National Field Support Agent to join our team. As a key member of our Field Operations team, you will play a critical role in supporting our Field Technicians in resolving service issues at customer locations.

Key Responsibilities
  • Use technical and interpersonal skills to troubleshoot and resolve internet, video, and telephone issues for customers.
  • Work closely with Field Technicians to complete provisioning, device configuration, troubleshooting, and signal measurements to solve problems.
  • Interface directly with customers to resolve their issues and provide exceptional customer service.
  • Act as a traffic controller for our Field Technicians, enabling efficient and timely service.
What You'll Enjoy
  • Working with a dynamic team to solve complex technical issues.
  • Using the latest technology and tools to resolve customer issues.
  • The fast-paced and challenging work environment.
  • Opportunities for growth and career advancement.
Requirements
  • High School Diploma or equivalent.
  • MS Office and computer literate.
  • Problem-solving, critical thinking, communication, adaptability, and willingness to learn.
  • Ability to work a variety of schedules, including mornings, nights, weekends, overnights, and holidays.
Preferred Qualifications
  • 2 or more years of telecommunications, call center, or high-speed data, video, or voice experience.
  • Workload or dispatch experience, customer service.
About Spectrum

Spectrum is a leading provider of telecommunications services, serving nearly 32 million customers across 41 states. We are committed to delivering exceptional services and experiences to our customers, and we are seeking talented individuals to join our team.

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.