IT Service Technician
4 weeks ago
We are seeking a highly skilled IT Service Technician to join our team at GovCIO LLC. As a key member of our support team, you will provide technical assistance and support to our customers, ensuring that their IT needs are met efficiently and effectively.
Key Responsibilities- Provide on-site technical support for our customers, including troubleshooting and resolving technical issues.
- Collaborate with our support teams to identify and resolve recurring problems.
- Install, configure, and maintain various hardware and software systems.
- Deliver excellent customer service and support, ensuring that our customers are satisfied with the level of service they receive.
- Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components.
- Assist with the implementation of new technologies and systems, ensuring a smooth transition for our customers.
- Develop and maintain technical documentation, including user guides and technical notes.
- High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
- Minimum 0-2 years of experience in a technical support role, with a strong understanding of IT systems and technologies.
- Excellent problem-solving skills and analytical abilities, with the ability to work independently and as part of a team.
- Strong communication and interpersonal skills, with the ability to effectively interact with customers and colleagues.
- Ability to obtain and hold a Public Trust Clearance.
- Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role.
- Certification in Microsoft Operating Systems.
- Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation.
- CompTIA Network+, CompTIA A+, CompTIA Server+, and CompTIA Security+ certifications.
GovCIO LLC is a team of transformers who are passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are an Equal Opportunity Employer and welcome applications from diverse candidates.
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