Customer Service Representative

3 days ago


Cedar City, Utah, United States State Bank of Southern Utah Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative at State Bank of Southern Utah. As a key member of our phone contact center, you will be responsible for providing exceptional service to our customers, resolving their issues, and promoting our banking products and services.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and efficient manner
  • Maintain a high level of knowledge regarding State Bank of Southern Utah Banking products, technology, and marketing promotions
  • Answer inbound calls and follow up with customers as necessary to ensure their problems are resolved
  • Assist customers with routine account-related requests, such as funds transfers, automatic funds transfers, stop payments, and more
  • Research customer questions regarding electronic funds transfers and initiate disputes when appropriate
Requirements
  • Availability to work designated 8-hour shifts, with rotating Saturday shifts
  • Minimum of a High School diploma or equivalent
  • Two years of related experience
  • Must pass a credit and background check
Preferred Qualifications
  • Experience in a call center environment
  • Experience in a financial institution
  • Associates degree or its equivalent
What We Offer
  • Medical Insurance & HSA
  • Dental & Vision Insurance
  • Basic Life, AD&D, and Long-term disability insurance
  • Supplemental life and AD&D options available
  • 401K with employer match
  • Annual Incentive Program
  • Paid Time Off (PTO) accrual every pay period
  • Up to 12 paid holidays per year
  • Childcare Reimbursement

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to creating a diverse and inclusive work environment that values and respects all employees and applicants.



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