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Customer Service Representative

1 month ago


Columbus, Ohio, United States PFS - Professional Financial Services Full time
Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at PFS - Professional Financial Services. As a Customer Service Representative, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide outstanding customer service and problem resolution
  • Perform collection activities on delinquent accounts
  • Assist with insurance verifications
  • Perform Welcome Calls
  • Act as back up to our Administrative Assistant to receive loan payments and fund loans
  • Perform Skip Tracking and other locate activities
Requirements:
  • Previous customer service and/or collections experience
  • A valid state driver's license, with an acceptable driving record
  • Access to a reliable automobile for work use
What We Offer:
  • An EXCELLENT benefits bundle that includes medical insurance (minimal cost to the employee), dental, vision, life insurance, short-and long-term disability, profit sharing, 401k with company matching, and paid sick, holiday, and vacation time
  • Monthly Bonus Potential You have the ability to earn a monthly bonus when your team meets your Company set goals
  • Community Service - As a company, we are pro-active members of the community. We make ongoing contributions to charities, local food banks, educational institutions and more
  • Growth Potential- We believe in fostering our employees talents and providing a pathway for their individual career story
  • TOP-of-the-line training that includes hands-on training, online training, and new hire class orientation. We are committed to helping you build a solid foundation and do your job to the best of your abilities

We are committed to creating a positive and supportive work environment that allows our employees to grow and thrive. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply today.