Guest Experience Associate

3 weeks ago


Nashville, Tennessee, United States Ryman Hospitality Properties Full time
Guest Experience Associate Wanted

Ryman Hospitality Properties is seeking a highly skilled Guest Experience Associate to join our team. As a key member of our front-of-house staff, you will play a critical role in ensuring that our guests have an exceptional experience at our events and functions.

We are committed to delivering world-class service, and we need talented individuals like you to help us achieve this goal. If you have a passion for customer service and a strong ability to work with people, we want to hear from you

About the Role:

  • Verify ticket information and ensure that each guest has the correct credentials or tickets for entry.
  • Communicate effectively with guests outside the venue, providing them with information on prohibited items and instructions on how to pass through security checks.
  • Provide general seating directions and confirm seating information after entry, offering personal assistance as needed.
  • Distribute approved handouts, such as show programs, as required per event.
  • Assist with crowd control during events, monitoring assigned areas and addressing any issues that may arise.
  • Ensure the overall cleanliness of the facility, including cleaning windows, picking up trash, and maintaining restrooms.
  • Respond to guest complaints or problems, taking corrective action as required to resolve the issue.

Requirements:

  • High school diploma or equivalent preferred.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.

Compensation: We offer a competitive salary of $18-$20 per hour, depending on experience. This role requires 4+ hours of standing/walking, so if you're up for the challenge, please apply

Estimated Salary: $18-$20 per hour.

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