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Revenue Cycle Team Lead

2 months ago

Anna, Ohio, United States BrightSpring Health Services Full time
Job Summary

**Financial Operations Team Lead - Revenue Cycle**

We are seeking a highly skilled Financial Operations Team Lead to join our Revenue Cycle team at BrightSpring Health Services. As a key member of our team, you will be responsible for leading the financial operations of our revenue cycle, ensuring accurate and timely financial management, and providing exceptional customer service to our clients.

Key Responsibilities

• Identify opportunities to improve department workflows and cross-functional processes

• Research and resolve revenue cycle problems and discrepancies

• Serve as an informational resource to other revenue cycle coordinators and staff, providing assistance and guidance with their daily activities

• Perform general accounts receivable functions regarding revenue, billing, and cash processes

• Upload or key revenue received from operations

• Follow billing schedule to ensure claims are billed in a timely manner

• Work with operations to resolve denials

• Complete month-end close processes, such as revenue balancing and reporting

• Lead monthly Accounts Receivable calls with assigned operations to work aging, as well as participate in monthly Critical Account calls for the entire region

• Follow proper procedures for revenue adjustments

• Work unapplied cash and complete cash transfers, including daily cash deposits and cash control sheets daily

• Assist with reviewing and processing refund requests, charge backs, returns, and bad checks

• Field questions throughout the month regarding revenue, billing, and aging issues

• Communicate with customers in a timely manner regarding claims, invoice payments, phone inquiries, and account updates

Requirements

• Bachelor's degree in accounting

• Minimum of three to five years of accounting experience, heavily weighted toward tax compliance and reporting

• Knowledge of General Tax Accounting Principles

• Strong analytical and problem-resolution skills

• Ability to utilize new tools and technologies in a rapidly changing environment

• Ability to multi-task

• Ability to provide accurate and efficient service under the stress of constant deadlines

• Strong customer service orientation

• Proven analytical and problem-solving abilities

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Strong interpersonal and oral communication skills

• Adept at reading, writing, and interpreting technical documentation and procedure manuals

• Ability to thrive in a fast-paced and dynamic environment

• Ability to conduct research into hardware and software issues and products as required

• Ability to present ideas and solutions in user-friendly language

• Highly self-motivated and directed

• Keen attention to detail

About Our Company

BrightSpring Health Services provides complementary and integrated home- and community-based pharmacy and health solutions for complex populations in need of specialized and/or chronic care. Through our service lines, including pharmacy, home health care, and primary care, and rehabilitation and behavioral health, we provide comprehensive care and clinical solutions in all 50 states to over 400,000 customers, clients, and patients daily.