Retail Technology Business Analyst
2 weeks ago
At Vail Resorts, we are dedicated to crafting an exceptional Experience of a Lifetime for our employees, enabling them to provide the same for our guests. We manage some of the most prestigious destination resorts globally, alongside regional ski areas, all interconnected through an unparalleled network. We seek innovative leaders and creative thinkers to enhance our talented team.
Position Summary:
The Retail Technology division is in search of an inquisitive and proactive Business Analyst to join our expanding Retail Applications Group. This role will serve as a vital link to the Retail, Rental, and Operations departments, focusing on supporting technology across our extensive network of retail locations. The position emphasizes a core suite of Retail Applications, including ERP systems, reporting tools, and point-of-sale functionalities.
The ideal candidate will thrive in a complex retail environment, adeptly transitioning between technical analysis, business analysis, and quality assurance. This role demands flexibility and a collaborative spirit, as you will engage with various departments including Merchandising, Operations, and Accounting, as well as third-party development partners.
Key Responsibilities:
- Production Management:
- Evaluate the severity and priority of production issues, assess business impact, and communicate resolution progress.
- Address issue tickets in accordance with ITIL practices across retail systems and integration points.
- Ensure compliance with SOX, PCI, and DSR requirements with meticulous attention to detail.
- Utilize technical skills in SQL and data monitoring tools to resolve complex issues.
- Enhancement Delivery:
- Implement key system enhancements to bolster stability and operational efficiency.
- Adhere to the SDLC process for all enhancement work, ensuring compliance with necessary documentation.
- Manage the QA lifecycle by developing test plans, documenting results, and coordinating test environment usage.
- Stakeholder Engagement:
- Forge strong relationships with vendors, IT partners, and business stakeholders to support production environments and enhancement tasks.
- Oversee backlog management for enhancements, ensuring alignment with SDLC practices.
- Perform additional duties as required.
Qualifications:
Required:
- Minimum of 2 years of experience in IT business analysis or production support, adhering to ITIL practices.
- Proven ability to resolve technical issues with high-quality customer support and clear communication.
- Experience delivering system enhancements using SDLC methodologies, leading through requirements, design, and testing phases.
- Proficiency in MS Development Technologies, including PowerShell, SQL Server, SSRS, and SSIS.
- Prior experience with application ownership in relevant software.
- Strong SQL and system diagramming capabilities.
- Excellent communication and interpersonal skills, capable of bridging technical and non-technical discussions.
- Strong documentation and attention to detail.
- Ability to manage multiple enhancements and application maintenance tasks in a fast-paced environment.
- Bachelor's degree or equivalent experience in Information Systems, Computer Science, or a related field.
Preferred:
- Experience in retail, outdoor, or hospitality industries.
- Familiarity with APTOS, MMS, or similar software applications.
- Exposure to various database technologies.
- Experience with analytics tools.
- Advanced Excel skills.
- Familiarity with work order systems.
- Relevant certifications or coursework in business analysis or project management.
Compensation and Benefits:
- Competitive salary based on experience.
- Comprehensive benefits package including health insurance, retirement plans, and employee discounts.
- Opportunities for professional development and training.
Vail Resorts is an equal opportunity employer, welcoming applications from all qualified individuals.
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