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Operations Manager

2 months ago

Temecula, California, United States Frontline Wildfire Defense Full time
About This Opportunity

We are seeking a highly skilled and experienced Senior Project Manager to join our team at Frontline Wildfire Defense. As a key member of our operations team, you will play a critical role in ensuring the successful installation of our wildfire defense systems, providing exceptional customer service, and driving business growth.

Key Responsibilities:
  • Project Management: Manage installations to design specifications, within budget and timeline targets, ensuring high-quality results and customer satisfaction.
  • Stakeholder Management: Coordinate with homeowners, crew members, subcontractors, builders, architects, and other stakeholders to manage expectations and provide a seamless customer experience.
  • Product Improvement: Collaborate with our engineering team to understand the mechanical, hardware, and software aspects of our system, contributing to ongoing product improvement and innovation.
  • Residential Construction Knowledge: Familiarize yourself with local building requirements and work with inspectors in building and fire departments as needed.
  • Team Leadership: Lead and motivate the install team, driving success and fostering a collaborative and supportive environment.
  • Performance Evaluation: Evaluate and provide guidance and feedback to team members to improve their expertise and project performance.
  • Supply Chain Management: Manage material procurement and tracking, creating or improving processes for supply chain, inventory, job costing, and overall system design and installation.
  • Recruitment and Training: Assist with recruiting, training, and supervising foremen, crew members, subcontractors, and 3rd-party install partners.
  • Operations Support: Provide operations and maintenance support to existing customers, creating a technical support function to oversee Frontline Controller configuration, installation, and maintenance.
  • Sales and Business Development: Support sales and business development through participating in the sales cycle, building relationships with builders, architects, and developers, and recruiting channel partners that bring new sales opportunities.
  • Process Improvement: Create close partnerships and processes between sales and operations, from initial site visits, design, and scoping to scheduling and preparation with our subs and customer contractors, installation of the system, and customer onboarding.
  • Performance Metrics: Evaluate performance for the install team's Foreman and Superintendents, identifying trends, recommending improvements, and submitting quarterly bonus forms.
  • Additional Responsibilities: Perform backflow testing, drafting T&M agreements, ensuring sales tax exemptions are on file when placing orders with CC, and managing vehicle maintenance.
Requirements:
  • Excellent Communication and Problem-Solving Skills: Empathize with customers, accounts, and teammates, and possess strong communication and problem-solving skills.
  • Remote Work and Travel: Willing to work remotely, travel to customers throughout California, and work nights and weekends as needed.
  • Google Suite Proficiency: Proficient in Google Suite (Slides, Docs, Sheets, Gmail, Calendar, Drive) and Slack.
  • Vehicle and Driver's License: Possess a vehicle and valid driver's license to drive to and from job site locations if support is needed.
  • Home Internet Broadband Access: Must have home internet broadband access.
Compensation:
  • Salary and Bonus Opportunities: Salary based on experience, with quarterly bonus opportunities tied to performance.
Life at Frontline:
  • Passionate and Driven Team: Join a passionate and driven team with a mission and a sense of humor.
  • Flexible Work Environment: Enjoy a flexible work environment.
  • Competitive Compensation: Receive a competitive hourly rate and commission package.
  • Benefits: Enjoy medical, dental, vision insurance, 401k, flexible time off policy, and 10 paid holidays per year.
Diversity and Inclusion:

We value diversity and inclusion at Frontline. We encourage talented individuals from a wide variety of backgrounds and experiences to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.