Support Operations Specialist

2 days ago


Plano, Texas, United States Capital One Full time
Job Summary

Capital One is seeking a highly skilled Support Operations Specialist to provide onsite customer support for a geographically dispersed enterprise workforce. This role will require excellent customer service and quick decision-making skills to identify and resolve internal users' technical issues with a focus on laptop support.

Key Responsibilities
  • Provide technology support operations, including end-user support, IT incident management, change management, problem management, knowledge management, endpoint management, and business controls.
  • Collaborate with immediate peers to drive operational efficiencies and improve the end-user experience.
  • Manage up and communicate effectively with stakeholders to ensure seamless support delivery.
  • Develop and maintain knowledge management systems to ensure accurate and up-to-date information.
Requirements
  • High School Diploma, GED, or equivalent certification.
  • At least 1 year of Technical Operations experience.
  • At least 1 year of experience with IT systems and infrastructure.
  • At least 1 year of experience with desktop platforms and operating systems.
  • At least 1 year of experience with incident management and reporting tools.
Preferred Qualifications
  • Bachelor's Degree in Business, Information Systems, Computer Science.
  • At least 1 year of experience with defining, implementing, and leveraging process management functions.
  • ITIL Certification.
  • At least 1 year of experience with ServiceNow.
What We Offer

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.



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