IT Support Specialist

2 days ago


Plano, Texas, United States Tyler Technologies Full time

Job Summary

The IT Frontline Support Specialist provides tier one technical support for Tyler Technologies' employee computing needs. The ideal candidate will have a strong customer service focus, with prior general Information Technology knowledge of computer systems, software, and applications.

Key Responsibilities

  • Provide end-user technical support for Tyler Technologies' internal customers via remote control and in-person.
  • Maintain a high level of courteous customer service at all times.
  • Respond to requests from employees for help with computer-related issues.
  • Learn the functions and back end of Tyler Technologies' applications and corporate software so you can walk users through the steps to troubleshoot their issues or train them on processes.
  • Aid the management team in conceptualizing updates and upgrades that will enhance Tyler Technologies' employees' experience.

Requirements

  • Associates degree in computer science or equivalent experience/certification.
  • Demonstrated or previous experience installing, configuring and supporting operating systems, PCs, printers, and other hardware with entry-level knowledge of networking.
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Excellent customer service, organizational, interpersonal and communication skills.
  • Prior phone/customer service experience is key.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.


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