ServiceNow TSM Architect
1 month ago
Job Title: ServiceNow TSM Architect
Job Summary:
We are seeking a highly skilled ServiceNow TSM Architect to join our team at Infosys. The successful candidate will be responsible for defining, designing, developing, and implementing Telecom technical products within the project.
Key Responsibilities:
- Define and design Telecom technical products within the project scope.
- Develop and implement Telecom technical products using ServiceNow.
- Drive the technical product definition scope through the development lifecycle.
- Prioritize developments, develop plans and roadmaps, and use skills in domain, product management, and stakeholder management.
- Lead a multi-disciplinary team to design, develop, test, release, and potentially operate technical products.
- Work autonomously, setting direction and prioritization for teams, and communicating to stakeholders and dependent teams.
- Collaborate with other ServiceNow consultants to develop solutions and handle general updates and configuration changes/requests.
- Guide teams to achieve customer requirements and ensure compliance to best practices.
- Develop effective communication and client interfacing skills.
Requirements:
- Extensive technical design expertise of Service Assurance, Network Assurance, ITSM, Monitoring, CSM, and Customer Service Portal capabilities.
- Experience or solid understanding of ServiceNow TSM/CSM/ITSM implementation in Telecom domain.
- Strong skills in domain, product management, and stakeholder management.
- Ability to work in large programs and own a product which is part of a wider portfolio.
- Demonstrable ability to understand and resolve conflicting priorities with other products.
About Us:
Infosys is a global leader in consulting, technology, and next-generation services. We help clients navigate their digital transformation through a unique blend of business acumen and deep industry expertise. Our team is passionate about delivering innovative solutions that drive business value and growth.
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