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Community Operations Manager

2 months ago

Evansville, Indiana, United States Renewing Management Group Full time
Job Overview

POSITION SUMMARY:

The Community Operations Manager is responsible for the comprehensive management of daily property activities, ensuring both the physical and financial health of the community. This role includes supervising a team of 2 to 9 staff members dedicated to fostering a vibrant living environment.

KEY RESPONSIBILITIES:

  • Manage the community in alignment with Renewing Management Group's strategic goals and established policies.
  • Implement effective marketing strategies to attract potential residents.
  • Conduct market evaluations to maintain competitive pricing and optimize revenue streams.
  • Regularly review performance reports to ensure the property operates at peak financial and physical efficiency.
  • Maintain a professional representation of the company and community at all times.
  • Work towards achieving and surpassing occupancy targets.
  • Proactively manage receivables to ensure timely collections.
  • Oversee maintenance operations, including coordination with vendors and contractors.
  • Maintain open lines of communication with vendors regarding scheduling, billing, and insurance documentation.
  • Ensure resident files are accurately maintained and up to date.
  • Address resident inquiries and concerns promptly to enhance satisfaction.
  • Develop and implement strategies for resident retention.
  • Engage in community events and activities on a monthly basis.
  • Coordinate team schedules effectively.
  • Enhance staff performance through ongoing training and development.
  • Ensure readiness and quality of apartments for new residents.
  • Utilize personal computer systems and company software efficiently.
  • Perform additional duties as required.

SKILLS AND QUALIFICATIONS:

  • Preferred certifications include Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM).
  • Ability to apply logical reasoning to identify issues, gather relevant data, and formulate actionable solutions.
  • Strong communication skills to convey ideas and objectives to a diverse audience.
  • Exhibit a positive demeanor and maintain professionalism at all times.
  • Achieve Fair Housing certification prior to engaging with potential residents.
  • Availability to work evenings and weekends as needed.
  • Present a neat and professional appearance consistently.

EDUCATION AND EXPERIENCE:

  • A high school diploma or equivalent is required; a college degree or advanced training is preferred.
  • A minimum of 2 years of experience as a Leasing Consultant or Assistant Community Manager is required; 3 years of supervisory experience in customer service or related fields with appropriate certifications may be considered.

SUPERVISORY RESPONSIBILITIES:

  • Lead a team of 2 to 9 individuals.
  • Staff management responsibilities include recruiting, hiring, training, and performance management.

PHYSICAL REQUIREMENTS:

This position requires regular sitting, use of hands, reaching, and effective communication. Occasional standing, walking, and lifting up to 25 pounds may be necessary. Reasonable accommodations will be made for individuals with disabilities to perform essential functions.

BENEFITS:

We value our employees as our greatest asset and offer a comprehensive benefits package. This full-time role includes a competitive salary with bonus potential, paid time off, and holidays. Optional medical, dental, and vision insurance, along with a 401(k) plan featuring a 4% employer match, are also available.

EQUAL EMPLOYMENT OPPORTUNITY:

Renewing Management Group is an Equal Opportunity Employer. We do not discriminate in employment practices based on race, color, religion, age, sex, national origin, marital status, gender identity, veteran status, disability, genetic information, sexual orientation, or any other characteristic protected by law.

Note: This job description is not exhaustive and may be modified at any time by management.