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Channel Sales Executive
2 months ago
Cox Communications, Inc.
Job Family Group
Sales
Job Profile
Channel Sales Executive - CCI
Management Level
Manager - Non People Leader
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
Yes, 50% of the time
Work Shift
Day
Compensation
Compensation includes a base salary of $86,000 - $129,000. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $42,000.
Job Description
Cox Business is more than just a cable provider - we are a leader in technology solutions. We offer data network services for businesses and consult with organizations of all sizes to deliver managed network services, cloud infrastructure, managed hosting services, and other cutting-edge technology solutions.
The Channel Sales Executive will be primarily accountable for the recruitment, guidance, and communication with all Agent Vendors operating within the agent channel. This individual will be tasked with achieving or surpassing the planned sales budget for the agent channel by training, motivating, and overseeing all agent vendors. Additionally, this position will ensure that all agent vendors comprehend and implement the sales strategy while establishing sales objectives for them.
Primary Responsibilities/Tasks
- Recruit, qualify, and manage Agents effectively.
- Implement channel programs and policies as directed by corporate leadership.
- Manage the channel portfolio efficiently to prevent potential conflicts with other sales team members.
- Collaborate with the Director of Sales to oversee the system's channel portfolio effectively.
- Coordinate marketing materials and messages provided to Agents, ensuring alignment with corporate/regional marketing initiatives.
- Utilize standard Agent Agreements, ensuring their financial viability.
- Monitor Agent Agreements to expiration, ensuring compliance and assessing whether Agents should be renewed at the end of the Agreement period.
- Coordinate payments to Agents, ensuring compliance with Agent Agreements.
- Track disconnects and chargebacks to Agents, ensuring reconciliation against payments.
- Conduct performance reviews of direct reports to ensure that performance standards are met and take immediate action to enhance performance levels if necessary.
- Ensure customer satisfaction through timely installation of products/services sold by Agents.
- Address Agent inquiries regarding installation timelines and related issues.
- Ensure rate sheets are updated for products and services in compliance with corporate/regional guidelines.
- Continuously inform Agents about new products, product changes, rate changes, etc.
- Stay current on technical information regarding telephony, data, and video communications, Customer Premises Equipment (CPE), networking, and management through completion of required/recommended training programs.
- Collaborate with local training coordinators and Cox Business Atlanta to ensure the training needs of the Agents are met.
Minimum
- 10 years of job-related experience; OR a Bachelor's degree in a related discipline and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience.
- Demonstrated skills in interpersonal leadership, presentation, and collaboration to work effectively with teams throughout the organization.
- 2 or more years of experience in a management role or leading cross-functional projects.
- Experience in the telecommunications industry.
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Us
Cox Communications is committed to creating moments of genuine human connection; and for employees, that's true both in the workplace and in the solutions we provide for customers. From developing advertising solutions to harnessing IoT technologies to delivering an exceptional experience for customers in our retail locations and online, we're building a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless such accommodations would cause an undue hardship.