Senior Manager, Medallia Solution Architect

4 days ago

Tampa, Florida, United States Pfizer Full time
About the Role

Pfizer is a global leader in the pharmaceutical industry, and we're seeking a highly skilled Senior Manager to join our team. As a Senior Manager, Medallia Solution Engineer, you will be responsible for designing, implementing, and supporting Medallia's customer experience management software solutions.

Key Responsibilities
  • Design and architect technical solutions that address stakeholder needs while adhering to best practices, industry standards, and Pfizer's technology strategies.
  • Develop detailed technical specifications, system architectures, and implementation plans for immersive solutions.
  • Oversee the implementation of digital solutions by development teams, ensuring adherence to the defined technical architecture and design principles.
  • Ensure compliance with relevant regulations, security protocols, and industry best practices related to solution development and deployment.
  • Gather and analyze client requirements for Medallia implementations, working closely with the business, project managers, and other stakeholders.
  • Design and architect solutions that meet client needs, leveraging Medallia's core platform and integrations with other systems.
  • Configure and customize the Medallia platform, including survey design, reporting, dashboards, text analytics, and other features.
  • Experience designing and programming surveys and analyzing survey data.
  • Develop custom integrations and extensions using Medallia's APIs and software development kits (SDKs).
  • Provide technical guidance and best practices during implementation projects.
  • Conduct user training and knowledge transfer to ensure successful adoption of Medallia solutions.
  • Troubleshoot and resolve technical issues, working with Medallia support teams as needed.
Requirements
  • Bachelor's degree in Computer Science, Software Engineering, or a related technical field.
  • 7+ years of extensive experience in solution architecture, technical design, and implementation of complex software systems, with a focus on Medallia Customer Experience.
  • Strong understanding of Medallia development technologies, platforms, and frameworks, along with their strengths, limitations, and integration capabilities.
  • Strong proficiency in programming languages, development tools, and software engineering practices relevant to the Medallia platform.
  • Excellent problem-solving, analytical, and decision-making skills, with the ability to navigate complex technical challenges and trade-offs.
  • Strong communication and collaboration skills, with the ability to effectively convey technical concepts to both technical and non-technical audiences.
  • Familiarity with agile development methodologies, project management practices, and software development life cycles.
  • Passion for exploring emerging technologies and driving innovation in the field of Customer Experience.
  • Strong attention to detail and commitment to delivering high-quality, robust, and scalable technical solutions.
  • Experience with Agile development & Agile teams.
  • Strong communication, presentation, and facilitation skills, with the ability to influence and persuade senior executives and stakeholders.
  • Ability to navigate ambiguity, prioritize multiple tasks, and adapt to changing requirements and environments.
  • Experience with Medallia or other experience management platforms.
  • Experience with DXA preferred.
  • Certifications/Training: Medallia Certification (e.g. Admin, Customer Experience Professional, etc.).
About Pfizer

Pfizer is a global leader in the pharmaceutical industry, committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status.

Pfizer also complies with all applicable national, state, and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.

Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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