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Senior Manager, Medallia Solution Architect

2 months ago

Tampa, Florida, United States Pfizer Full time
About the Role

Pfizer is a global leader in the pharmaceutical industry, and we're seeking a highly skilled Senior Manager to join our team. As a Senior Manager, Medallia Solution Engineer, you will be responsible for designing, implementing, and supporting Medallia's customer experience management software solutions.

Key Responsibilities
  • Design and architect technical solutions that address stakeholder needs while adhering to best practices, industry standards, and Pfizer's technology strategies.
  • Develop detailed technical specifications, system architectures, and implementation plans for immersive solutions.
  • Oversee the implementation of digital solutions by development teams, ensuring adherence to the defined technical architecture and design principles.
  • Ensure compliance with relevant regulations, security protocols, and industry best practices related to solution development and deployment.
  • Gather and analyze client requirements for Medallia implementations, working closely with the business, project managers, and other stakeholders.
  • Design and architect solutions that meet client needs, leveraging Medallia's core platform and integrations with other systems.
  • Configure and customize the Medallia platform, including survey design, reporting, dashboards, text analytics, and other features.
  • Experience designing and programming surveys and analyzing survey data.
  • Develop custom integrations and extensions using Medallia's APIs and software development kits (SDKs).
  • Provide technical guidance and best practices during implementation projects.
  • Conduct user training and knowledge transfer to ensure successful adoption of Medallia solutions.
  • Troubleshoot and resolve technical issues, working with Medallia support teams as needed.
Requirements
  • Bachelor's degree in Computer Science, Software Engineering, or a related technical field.
  • 7+ years of extensive experience in solution architecture, technical design, and implementation of complex software systems, with a focus on Medallia Customer Experience.
  • Strong understanding of Medallia development technologies, platforms, and frameworks, along with their strengths, limitations, and integration capabilities.
  • Strong proficiency in programming languages, development tools, and software engineering practices relevant to the Medallia platform.
  • Excellent problem-solving, analytical, and decision-making skills, with the ability to navigate complex technical challenges and trade-offs.
  • Strong communication and collaboration skills, with the ability to effectively convey technical concepts to both technical and non-technical audiences.
  • Familiarity with agile development methodologies, project management practices, and software development life cycles.
  • Passion for exploring emerging technologies and driving innovation in the field of Customer Experience.
  • Strong attention to detail and commitment to delivering high-quality, robust, and scalable technical solutions.
  • Experience with Agile development & Agile teams.
  • Strong communication, presentation, and facilitation skills, with the ability to influence and persuade senior executives and stakeholders.
  • Ability to navigate ambiguity, prioritize multiple tasks, and adapt to changing requirements and environments.
  • Experience with Medallia or other experience management platforms.
  • Experience with DXA preferred.
  • Certifications/Training: Medallia Certification (e.g. Admin, Customer Experience Professional, etc.).
About Pfizer

Pfizer is a global leader in the pharmaceutical industry, committed to making medicines and vaccines that change patients' lives. We're a company that values innovation, collaboration, and excellence, and we're seeking talented individuals to join our team.

What We Offer
  • Comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life's moments.
  • A 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
  • Paid vacation, holiday, and personal days.
  • Paid caregiver/parental and medical leave.
  • Health benefits to include medical, prescription drug, dental, and vision coverage.
Location

This role is based in Tampa, FL, with the option to work from our Collegeville, PA office 2-3 days per week.