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Assistant Manager

2 months ago

Apex, North Carolina, United States Cold Stone Creamery Full time

Job Summary:

Cold Stone Creamery is seeking a highly skilled and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading and developing our team of employees to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Train and Coach Employees: Develop and implement training programs to ensure employees have the skills and knowledge needed to provide excellent customer service and meet sales targets.
  • Delegate Tasks and Provide Follow-up: Assign tasks and responsibilities to team members and provide regular feedback and coaching to ensure they are meeting expectations.
  • Hold Team Accountable: Monitor team performance and hold team members accountable for meeting sales targets and providing excellent customer service.
  • Ensure Fast and Friendly Service: Lead by example and ensure that all team members are providing fast and friendly service to customers.
  • Staff and Schedule Appropriately: Manage staffing levels and schedules to ensure adequate coverage during peak periods and minimize labor costs.
  • Ensure Proper Cash Handling: Monitor and ensure that all cash handling procedures are followed and that all discrepancies are investigated and resolved promptly.
  • Ensure Appropriate Inventory and Ordering: Monitor inventory levels and ensure that orders are placed in a timely manner to avoid stockouts and minimize waste.

Requirements:

  • 2+ years of experience in a management or leadership role in the food service industry.
  • Proven track record of success in leading and developing high-performing teams.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.