Customer Service Representative
6 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Walden Savings Bank. In this role, you will be responsible for providing exceptional service to our customers, processing various transactions, and promoting our bank's products and services.
Salary: $40,000 - $60,000 per year, depending on experience.
Key Responsibilities- Customer Service: Provide exceptional customer service, respond to customer inquiries, and resolve any issues in a timely and professional manner.
- Transaction Processing: Process various transactions, including savings, checking, and loan account transactions, as well as money orders and official checks.
- Cross-Selling: Identify cross-sell opportunities and refer customers to appropriate business partners.
- Branch Support: Assist supervisors with daily branch operations and sales activities, ensure that the teller station is properly stocked with forms and supplies.
- Education: High school diploma or equivalent required.
- Training: Successful completion of in-house training program required.
- Skills: Good communication and interpersonal skills, ability to work effectively in a team environment.
- Attention to Detail: Excellent attention to detail and computer skills, ability to accurately process transactions.
- Medical, Dental, Vision: Comprehensive medical, dental, and vision benefits available.
- 401k with Employer Match: 401k plan with employer match available.
- Paid Time Off & Holidays: Paid time off and holidays available.
We are an Equal Opportunity / Affirmative Action Employer and welcome applications from diverse candidates.
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