Customer Service Representative
3 weeks ago
Job Overview
The Customer Service Representative will provide exceptional customer service and basic product information through transactions, including savings, checking, and loan account transactions. This role requires the ability to establish rapport with customers and identify cross-sell opportunities.
Salary Estimate
$40,000 - $60,000 per year, depending on location and experience.
Job Description
This position is responsible for providing comprehensive, prompt, and efficient customer service while ensuring accurate processing of basic customer transactions. The representative will assist customers with account maintenance questions and remain up-to-date on bank products, services, policies, practices, and procedures.
Required Skills and Qualifications
- Good communication and interpersonal skills
- Superior delivery of customer service
- Excellent attention to detail and computer skills
- Ability to recognize customer needs and refer products
Benefits
The Walden Savings Bank offers excellent benefits, including medical, dental, vision, and other supplemental health and well-being options. Employees also receive tuition assistance up to $5,250, paid time off and holidays, community service programs, dress-down Fridays, flexible schedules, ongoing professional development, mentoring, and cross-training.
Other Requirements
The ideal candidate must be capable of performing primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be able to operate routine office equipment and perform basic mathematical calculations with extreme accuracy. Must be able to deal calmly and professionally with numerous different personalities from diverse cultures.
Equal Opportunity Employer
The Walden Savings Bank is an equal opportunity employer and does not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex, sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, or any other characteristics protected under applicable law.
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