Regional Operations Manager

2 weeks ago


Coxsackie, New York, United States Dunkin' Full time

Multi-Unit Manager
BENEFITS:

+ Paid Time Off/Sick Leave + Health Coverage + Retirement Plan + Employee Support Program + Compensation Based on Experience + Performance Bonuses + Training Compensation + Travel Reimbursement + Enjoyable Work Environment

A Multi-Unit Leader (MUL) typically oversees the management and performance of approximately 5-8 locations. This role involves supporting Restaurant Managers to ensure optimal restaurant operations, driving sales and profitability, and ensuring that each location provides exceptional customer service while adhering to all relevant Brand standards.

Key Responsibilities Include:

**• Capable of executing all responsibilities of restaurant team members and managers

  • Ensure that all locations within their portfolio comply with Brand operational and food safety standards
  • Evaluate restaurant sales and implement strategies for operational enhancement, execution, and profitability
  • Gain insights into local market dynamics and competitor activities
  • Set sales and service objectives in collaboration with franchise owners and restaurant managers
  • Deliver outstanding customer service and address any issues that arise
  • Facilitate team meetings
  • Provide training to restaurant managers on various topics, including marketing initiatives and Brand strategies
  • Ensure proper execution of new products and processes during promotional periods
  • Develop strategic business plans for their portfolio and collaborate with franchise owners on action plans
  • Articulate a clear vision and effectively communicate it to the team
  • Collaborate with Dunkin' Brands Field Operations team as necessary
Management Responsibilities Include:

  • Recruit, onboard, and mentor restaurant managers
  • Monitor, evaluate, and review the performance of restaurant employees
  • Coordinate the Restaurant Management team to enhance their performance and execution
Guide Restaurant Managers to boost sales, enhance profitability, and elevate guest satisfaction.

Education/Experience:

  • Basic computer proficiency
  • Proficient in spoken and written English
  • Fundamental math and financial management skills
  • Minimum of 3 years of prior multi-unit or related experience in retail, restaurant, or hospitality sectors
  • College degree preferred
    Key Competencies:
  • Strong analytical capabilities and business insight
  • Ability to collaborate effectively in a dynamic, fast-paced team environment
  • Punctual, honest, and maintains a positive demeanor
  • Open to learning and adapting to change
  • Customer-focused
  • Skilled in training and developing a team
  • Effective time management
  • Problem-solving abilities
Inspire and motivate others.

Physical Demands/Working Conditions:

  • Prolonged periods of standing
  • Repetitive movements including bending, stooping, and reaching
  • Ability to lift packages
  • Use of a headset (if applicable)
  • Working in confined spaces
  • Requires travel between locations
    Company Overview:At Dunkin', we are committed to creating a workplace where every individual is valued and supported. We prioritize a family-like atmosphere where your contributions are recognized, and your professional growth is encouraged. Explore the opportunities that await you and become part of our community. Your future is bright with us, and we look forward to welcoming you.


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