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Patient Advocate
2 months ago
We are seeking a highly motivated and detail-oriented Patient Advocate to join our team at Med-Metrix. As a Patient Advocate, you will play a critical role in ensuring that patients receive the medical assistance they need to access quality healthcare.
Key Responsibilities- Complete Medical Assistance Applications for patients who may be eligible for benefits under the MA Program or other entitlement programs.
- Obtain all necessary documents required by the County Assistance Office to determine eligibility.
- Screen patients for disability and complete the hospital charity care form with the patient or their family member/guardian.
- Update computer systems daily and complete Medical Assistance production reports.
- Take 1663's to the appropriate physician within 24 hours of completing the application.
- Secure all releases, waivers, and questionnaires needed.
- Leave each patient with a pending document's checklist and follow up daily while the patient is still in-house (if applicable).
- Fax all necessary verification within the first 24-48 hours of completing the MA application.
- Prepare applications for drop off at the County Assistance Office.
- Work discharge files immediately and follow up with the County Assistance Office until a determination has been made.
- Assist with the Marketplace where applicable.
- Report Red Flag and non-cooperative patients to management.
- Use, protect, and disclose patients' protected health information (PHI) in accordance with HIPAA standards.
- Ability to work at various client sites as needed.
- High school diploma or equivalent required.
- College degree in a healthcare field preferred.
- 2-3 years' experience in the field of healthcare preferred.
- 2-3 years' patient-facing experience preferred.
- Ability to effectively communicate with patients one-on-one.
- Ability to work independently and be detail-oriented.
- Strong investigatory and researching skills.
- Ability to use the internet and learn databases.
- Excellent written and verbal skills.
- Ability to efficiently multitask.
- Possess a high level of organization skills.
- Adhere to the policies and protocols of the client while behaving professionally at all times.
- Ability to meet monthly productivity goals.
- Proficient in Microsoft Office Outlook.
- Bilingual in Spanish (spoken and written skills) a plus.
The noise level in the work environment is usually minimal. The employee must be able to follow directions, collaborate with others, and handle stress.
