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Medical Office Receptionist

2 months ago

Pittsburgh, Pennsylvania, United States Metro Community Health Center Full time
Job Summary:

This position is responsible for patient scheduling, registration, financial collections, and daily clerical support for the delivery of primary care to patients and families of Metro Community Health Center.

Key Responsibilities:
  • Provide exceptional customer service and build relationships with patients and their families.
  • Create new patient accounts by collecting registration data and creating new patient charts within the electronic medical record (EMR) system.
  • Maintain accuracy of patient insurance information, including scanning insurance cards and updating income verification forms.
  • Collect co-pays, payments, and balances as required by office policies.
  • Enter patient payments and apply them to balances in the computer system.
  • Maintain proper use of office equipment, including fax machines, copiers, and computers.
  • Check patients in and out for scheduled appointments.
  • Answer incoming calls from patients and assist with scheduling needs.
  • Triage calls within the department.
  • Obtain and enter new patient demographics and update patient information as necessary to maintain accuracy for billing.
  • Verify patient insurance information using online tools or contacting insurance companies.
  • Maintain compliance with all policies, procedures, and laws.
  • Work in a fast-paced environment with high call volumes.
Requirements:
  • High School Diploma or equivalent required.
  • Demonstrated knowledge of medical terminology and HIPAA required.
  • Successful completion of a medical receptionist or related program or 1 year of medical office experience.
Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate objects, tools, or controls, and talk and hear. Specific vision abilities required by this job include close vision.