Strategic Client Experience Manager
2 weeks ago
Gainor Staffing is seeking a highly skilled and experienced professional to fill the position of Strategic Client Experience Manager in Miami, Florida. As a key member of our team, you will be responsible for delivering exceptional client experiences and driving business growth through strategic planning and execution.
The ideal candidate should possess at least five years of experience in 5-star hotels, event planning, or food and beverage with a high touch customer service background. You should be highly organized, able to multitask, and apply judgment to prioritize tasks effectively.
Key Responsibilities:
- Oversight of Client Center operations including vendor partners, high-profile meetings and events, and facility engagement
- Handling day-to-day opportunities presented and providing strategic solutions that align with Client Center business strategy and standards
- Implementing, developing, and following Client Center protocols for all client meetings (meet and greet, security protocols, catering setup, client management)
- Establishing a trusting and inclusive relationship with all collaborative partners within the firm and externally
- Keeping track of inventory, standard purchases, and invoicing
- Identifying business trends and meeting volume to ensure maximum utilization of space and prioritizing meetings
- Ability to make poised decisions and proper escalation
- Managing budget and resources effectively
- Surveying client experience and proposing ways to improve process/procedures and amenities to enhance quality and productivity
- Providing innovative solutions and following industry trends, emerging technologies, and best practices delivering continuous elevated experiences
- Liaising with staff on various administrative tasks such as but not limited to: invoice processing, scheduling maintenance calls with vendors, and ordering kitchen, banquet, and office supplies among others
- Understanding client needs, goals, and preferences translating them into meeting concepts and strategies
Requirements:
- Five plus years' experience in 5-star hotels, Event Planning, and Food & Beverage with high touch customer service
- Effectively managing guest experience and expectations through a high level of tact and diplomacy
- Highly organized with the ability to multitask and apply judgment to priority
- Working knowledge of audio-visual systems
- Flexibility to deal with a fast-paced, diverse environment
- MS Office skills, knowledge of EMS booking system (a plus)
Salary Range: $30-$35 per hour based on experience.
Gainor provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender (including gender identity and expression), age, national origin, immigration status, marital or familial status, citizenship status, ancestry, physical or mental disability, genetic information, reproductive health decision making, veteran or military status, or any other characteristic or status protected under applicable federal, state, or local law.
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