Senior Strategic Account Manager

4 months ago

Miami, United States Welocalize Full time
As a trusted global transformation partner, Welocalize accelerates the global business journey by enabling brands and companies to reach, engage, and grow international audiences. Welocalize delivers multilingual content transformation services in translation, localization, and adaptation for over 250 languages with a growing network of over 400,000 in-country linguistic resources. Driving innovation in language services, Welocalize delivers high-quality training data transformation solutions for NLP-enabled machine learning by blending technology and human intelligence to collect, annotate, and evaluate all content types. Our team works across locations in North America, Europe, and Asia serving our global clients in the markets that matter to them. www.welocalize.com
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MAIN PURPOSE OF JOB
The Welocalize Strategic Account Manager is responsible for developing and sustaining a long-term strategic customer relationship, leveraging our subject matter expertise and service capabilities to create value-based solutions, serving as customer advocate for internal and external stakeholders, driving growth and lifetime value through a Strategic Account Management Framework.Main Responsibilities
  • Responsible for developing and executing long term strategic account plan(s)​.
  • Develop, maintain & grow business relationships with existing clients​.
  • Evaluate changes in the marketplace, product and service offerings, buying processes, and competitors for purposes of defining and adjusting the assigned account strategies, and specific objectives.
  • Initiate and foster new relationships within existing customers, identify their needs and manage appropriate service to meet those needs and drive cross solution opportunities.​
  • Manage opportunities, cross solutions and pipelines. Analyze the account potential, i.e., booking/project activity, service mix purchased, use of additional services, and other qualifiers. Track opportunities in Salesforce for centralised tracking and reporting.
  • Develop and maintain a rolling 12-month bookings forecast in Adaptive.
  • Achieve existing and add-on bookings quota for assigned customers/squads.
  • Identify and capture evolving client needs and collaborate with squads to inform the strategic plan.
  • Engage Squad/Operations Leadership regarding customer escalations/resolutions, satisfaction improvement, new service on-boarding, solutions, etc. ​
  • Serve as escalation point for business-critical issues (not day to day production issues).
  • Client advocacy to ensure alignment with customer’s goals, objectives and long-term strategy​.
  • Engage and support BDDs and SMEs to identify, manage and close customer opportunities. Leverage our collective expertise to set the overall account strategy.
  • Manage contract (re)negotiation (MSAs, SOWs, etc).  Ensure contracts are in place, stored centrally and flag when renewals are approaching.
  • Engage with the team to manage overdue collections and address DSO.
Experience
  • Proven track record of delivering customer value by the understanding and mapping of customer business strategies and objectives to the design and delivery of optimal solutions.
  • Industry knowledge is required.
  • Vast client relationship management experience, including demonstrated dedication to senior and C-level customer sponsors.
  • Demonstrate success in achieving or exceeding bookings quota in a similar role(s).
  • Proven ability to think strategically and articulate ideas and plans with the professional maturity to participate at senior management level. 
  • Excellent interpersonal, written, and verbal communication skills. 
  • Demonstrated track record of strong collaboration skills working effectively in a matrix-ed organization to deliver customer solutions and business results.
  • Articulate how globalization services enable customers to achieve their desired business objectives (e.g. enabling global product sales, brand protection, compliance).
  • Experience and skill in participating in new and existing client sales cycles including presentations, analysis, recommendations and relationship development.
  • Availability to travel for work commitments is a must.
Key Competencies Required
  • CLIENT CENTRIC: hyper-focused on client experience​.
  • RELATIONSHIP ORIENTED: high emotional quotient, able to read audience and tailor communication style. Develop an open and trusting environment​ internally and externally.
  • GROWTH & RESULTS ORIENTED: determined toward action and achieving goals​.
  • COMMUNICATIVE: ability to listen, capture client requirements and articulate a solution. ​
  • CONFIDENT: in self and ability to navigate a myriad of situations, comfortable leading and challenging customers​.
  • PASSIONATE: demonstrate that “we care” and act as a brand ambassador​.
  • INQUISITIVE: appetite to explore internally and externally how we can delight our customers​.
  • RESILIENT: to rapidly pivot difficulties that may arise and reframe them into opportunities.
  • KNOWLEDGEABLE: industry awareness, customer intimacy, and a strong grounding in service offering capabilities.
Other Relevant Skills
  • Strong negotiation skills.
  • Ability to effectively present information to top management.
  • Ability to consider multiple perspectives in order to devise the most suitable customer, personnel, and business strategies.
  • Positive attitude in the face of adversity or change.
Education Level
  • Bachelor's degree (B. A.) from a college or university in related field preferred or relevant experience in a related field.
List of Benefits:
- Medical Insurance- Telemedicine Benefit- Dental Insurance- Vision Insurance- FSA and HSA- Life and Disability Insurance- Vacation Time: 15 days per year (increases with years of service)- Sick Time: 6 days per year- Paid Holidays: 8 days per year- Employee Assistance Program- 401 (k) Retirement Plan- Paid Maternity Leave- Paid Adoption Leave
Welocalize carefully considers a wide range of compensation variables including geographic location, job scope and complexity, skill level, experience, or industry-specific knowledge.  Compensation will be mutually agreed upon at offer and may be above the posted range due to compensation variables.
Salary Range: $100K - $125K (negotiable)

  • Senior Account Manager for Strategic Growth

    3 weeks ago

    Miami, Florida, United States Lambert Full time

    At Lambert, we are seeking a highly skilled Senior Account Manager to drive strategic growth and lead our team of professionals in delivering exceptional results.About the Role:We are looking for an experienced professional to manage a portfolio of client accounts and projects, ensuring seamless communication and collaboration with internal and external...

  • Strategic Account Manager

    4 weeks ago

    Miami, United States Icreatives Full time

    About the RoleIn this pivotal position as a Strategic Account Manager at icreatives, you will be responsible for successfully managing account(s) with minimal supervision.Key ResponsibilitiesCoordinate workload with other agency departments effectively and efficiently.Manage project flow from start to finish through the company's system with ease; works...

  • Senior Account Development Manager

    1 week ago

    Miami, Florida, United States EDM Medical Solutions Full time

    About the RoleWe are seeking a highly motivated Senior Account Development Manager to join our team at EDM Medical Solutions. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with OBGYN private practices and other women's health professionals.Estimated Salary: $80,000 - $120,000 per year, depending...

  • Senior Accounting Professional

    13 hours ago

    Miami, Florida, United States Trax USA Corp Full time

    Job Title: Financial Operations SupervisorEstimated Salary: $70,000 - $90,000 per yearAbout the JobWe are seeking an experienced Financial Operations Supervisor to join our team at Trax USA Corp. As a key member of our accounting department, you will be responsible for supervising financial operations, ensuring accurate and timely financial records, and...

  • Strategic Account Executive

    16 hours ago

    Miami, United States Disability Solutions Full time

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche,...

  • Strategic Investments Analyst

    12 hours ago

    Miami, Florida, United States A-CAP Services LLC Full time

    A strategic investments analyst supports the management, execution, and monitoring of complex investments for A-CAP Services LLC. The ideal candidate will have strong analytical skills, attention to detail, and excellent communication abilities.Company OverviewA-CAP Services LLC is a leading asset manager that invests in structured securities, including...

  • Manager Strategic Initiatives

    4 weeks ago

    Miami, United States ChenMed Full time

    We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great...

  • Senior Accounting Manager

    3 days ago

    Miami, Florida, United States Enterprise Recruiting Company Full time

    Job SummaryWe are seeking a highly skilled Senior Accountant to oversee the financial operations of our Miami office. As a key member of our team, you will be responsible for managing accounting processes, ensuring accuracy and compliance, and providing exceptional financial support.Key Responsibilities:Manage day-to-day accounting operations, including AP,...

  • Strategic Planning Lead

    4 days ago

    Miami, Arizona, United States Capstone Mining Full time

    Job Title: Strategic Planning LeadOverview:Capstone Mining is a dynamic organization seeking a Strategic Planning Lead to join its team. In this role, you will be responsible for developing and executing strategic plans that drive business growth and excellence.About the Role:The Strategic Planning Lead will work closely with senior leadership to develop...

  • Senior International Accounting Professional

    1 day ago

    Miami, Florida, United States Now Hiring You, LLC Full time

    About the RoleWe are currently looking for a seasoned Senior International Accounting Professional to lead our global taxation team. In this role, you will oversee the preparation and review of tax returns, manage client relationships, and provide strategic guidance on international tax planning.Compensation and PerksThe annual salary for this position is...

  • Senior Strategic Advisor to CEO

    3 weeks ago

    Miami, Florida, United States Hut 8 Full time

    About Hut 8Hut 8 is a leading provider of data center infrastructure and next-generation computing solutions. Our mission is to build and operate some of the world's largest data centers for AI, Colocation, Cloud, and Bitcoin Mining.We are seeking a highly skilled Senior Strategic Advisor to support our CEO in executing strategic priorities and driving...

  • Senior Manager, Social Media Strategy

    1 month ago

    Miami, United States Newlink® Full time

    As a Senior Manager, Social Media Strategy at Newlink, you will play a pivotal role in shaping and executing the strategic vision for our social media and digital marketing accounts from a strategic and creative perspective, ensuring alignment with client’s business objectives. You will lead and inspire cross-functional teams, oversee the development and...

  • Senior Manager, Social Media Strategy

    3 weeks ago

    Miami, United States Newlink Full time

    As a Senior Manager, Social Media Strategy at Newlink, you will play a pivotal role in shaping and executing the strategic vision for our social media and digital marketing accounts from a strategic and creative perspective, ensuring alignment with client's business objectives. You will lead and inspire cross-functional teams, oversee the development and...

  • Senior Accounting Manager

    6 hours ago

    Miami Beach, Florida, United States PLANTA Restaurants Full time

    Join Our Team as Senior Accounting ManagerPLANTA Restaurants is seeking a highly experienced Senior Accounting Manager to lead our accounting department. As a key member of our finance team, you will be responsible for ensuring the accuracy and timeliness of financial reporting, managing the full cycle accounting process, and maintaining compliance with...

  • IT Strategic Sourcing Manager

    2 months ago

    miami, United States Gravity IT Resources Full time

    Job Title: IT Strategic Sourcing ManagerLocation: Miami, FL Hybrid (Maximum 3-days onsite )Job-Type: Full TimeEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).Job Description:Job...

  • IT Strategic Sourcing Manager

    2 months ago

    Miami, United States Gravity IT Resources Full time

    Job Title: IT Strategic Sourcing ManagerLocation: Miami, FL Hybrid (Maximum 3-days onsite )Job-Type: Full TimeEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directly (we are not open to contract or “corp to corp” agreements).Job Description:Job...

  • Strategic Client Growth Manager

    3 weeks ago

    Miami, Florida, United States RainesDev Full time

    Job OverviewWe are seeking a highly skilled Strategic Client Growth Manager to join our team at RainesDev. This role will be responsible for overseeing client relationships, ensuring client satisfaction, and driving the growth of existing accounts.The ideal candidate will have 7+ years of experience in client success, account management, or related roles in...

  • Senior Client Account Manager

    4 weeks ago

    Miami, United States Adecco USA Full time

    Company Overview: Adecco USA is a leading workforce solutions provider, dedicated to connecting businesses with top talent. Our mission is to deliver exceptional service and results-driven solutions that drive business success.Salary: $24.00 to $27.00 per hourJob Description:Job Summary:The Senior Client Account Manager will play a vital role in handling and...

  • Accounting Director

    23 hours ago

    Miami, Florida, United States Arlo Wynwood Full time

    Job OverviewWe are looking for a skilled Accounting Director to oversee all financial aspects of our hotel. As a key member of our finance team, you will be responsible for ensuring accurate financial reporting, managing budgets, and providing strategic financial guidance to senior management.The ideal candidate will have a strong background in accounting...

  • Senior Account Development Manager

    4 weeks ago

    Miami, United States Royal Caribbean Group Full time

    At Royal Caribbean Group, we're committed to providing a competitive compensation and benefits package that supports your career goals. Our Account Executive for National Accounts role is a key part of our team, overseeing the execution of Sales and Marketing activities within Celebrity National Accounts.Job SummaryThis position works closely with Manager of...