Customer Service Representative

6 days ago


Kenosha, Wisconsin, United States Superior Ambulance Full time

Job Description:

We are seeking a skilled Customer Service Representative - Critical Care to join our team at Superior Air-Ground Ambulance Service of Wisconsin, Inc. In this critical role, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our emergency medical services.

Key Responsibilities:

  • Respond to and direct calls for emergency transportation
  • Provide information and assistance to customers as needed
  • Communicate with multiple departments and EMS personnel
  • Develop effective solutions for customer service issues

Requirements:

  • Pleasant and professional phone manner
  • Detail-oriented and able to multitask
  • Typing skills of 30 wpm or better
  • Ability to excel in high-stress environments
  • Adaptability and ability to learn policies and procedures

Salary Range: $40,000 - $50,000 per year, depending on experience



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