Customer Experience Representative

7 days ago


Kenosha, Wisconsin, United States CarMax Full time
Job Summary:
We are seeking a highly motivated and customer-focused Sales Consultant to join our team. As a Sales Consultant, you will play a vital role in delivering an exceptional customer experience by guiding customers through the car buying process.

**About Us:**
CarMax is the nation's largest retailer of used cars, with over 200 locations nationwide. We pride ourselves on our commitment to honesty, transparency, and high-integrity business practices.

**Responsibilities:**
* Connect with inbound customers online and over the phone to understand their needs and preferences
* Utilize knowledge of CarMax inventory to recommend vehicles that meet customer requirements
* Provide support throughout the car buying journey, from online sales to in-store purchasing
* Ensure a seamless transition between online and in-store experiences for an unrivaled customer service experience
* Achieve sales targets while delivering exceptional customer service
* Acquire Automotive Sales Person License as required by specific states

**What We Offer:**
* Competitive hourly rate
* Performance-based sales incentives
* Opportunities for career growth and advancement within the company

**Requirements:**
* Previous sales and customer service experience, preferably in retail or related field
* Ability to thrive in fast-paced sales environment
* Strong listening skills and customer focus
* Self-motivation to achieve performance goals
* Excellent written and verbal communication skills
* Ability to learn and master new technologies and computer skills
* Open availability for shifts, including nights, weekends, and holidays
* Must be willing to work variable schedules and adapt to changing business needs

**Location:**
Wisconsin, specifically within 1 hour of the Customer Experience Center (CEC) location.

Salary: Estimated $45,000 - $65,000 per year based on experience.

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