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Technical Support Specialist

2 months ago

Yonkers, New York, United States UPS Full time

Job Summary

This position provides technical support for network infrastructure and internal desktop systems software and hardware. The successful candidate will install, configure, and troubleshoot desktop systems, workstations, servers, and network issues. They will also maintain passwords, data integrity, and file system security.

Responsibilities:

  • Respond to customer service requests and determine the technical service issue.
  • Communicate with customers by phone to discuss identified problems or concerns and resolve the issues.
  • Research identified issues by asking questions, reviewing internet data sites, and/or internal website to identify solutions and facilitate resolution.
  • Conduct site visits within the district to troubleshoot issues and/or install or upgrade hardware and software if service issue can't be resolved virtually.
  • Conduct follow-up with customers to verify issues were resolved completely.
  • Complete service orders to avoid operational delays in resolving issues.

Qualifications:

  • Ability to communicate highly technical information to both technical and non-technical users.
  • Knowledge of Microsoft Operating Systems (client/server).
  • Experience with Cisco VPN, Citrix, Ghost, Symantec, Desktop Apps, Active Directory, and various Web browsers - Preferred.
  • Technical Certifications such as A+, Network or MCP - Preferred.
  • Technical work experience - Preferred.

Compensation & Benefits:

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $5,765/monthly to $10,685/monthly. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This position is eligible for a bonus based on company performance.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental & Vision Benefits, FlexibleSpending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Deathand Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program,Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.