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Senior Vice President of Operations
2 months ago
Salary:
Pay Grade: 18
As a leader in the corporate dining sector, Eurest offers a fulfilling career filled with endless possibilities. We cater to the employees of the nation’s most esteemed companies across various industries and states. As part of Eurest's leadership and professional support team, you will empower our 16,000 chefs and in-unit associates to deliver exceptional meals in corporate cafeterias and executive dining venues, complemented by innovative vending solutions.
Our organization is characterized by innovation, high performance, and rapid growth. Our team members are passionate, dedicated to excellence, and excel in consistently achieving outstanding results. Elevate your career with Eurest.
Position Overview: In the role of Vice President of Operations, you will oversee the efficiency and effectiveness of designated business operations. Your responsibilities will include the strategic management of resources, service distribution to clients, and system analysis.
Key Responsibilities:
- Ensure commitment to results across all areas of responsibility, including but not limited to: Client Retention and Satisfaction, Financial Performance, Regulatory Compliance, Purchasing Standards, Culinary Programs, Human Resources Management, and Marketing Initiatives.
- Drive business performance as indicated by the company scorecard.
- Foster relationships at all organizational levels.
- Identify and address client needs.
- Communicate account progress and new company initiatives to clients.
- Conduct and/or oversee satisfaction surveys for customers, clients, and associates.
- Regularly visit clients and facilities.
- Deliver corporate communications and priorities to regional team members and clients.
- Build a high-performing and results-oriented team within the region.
- Maintain effective communication with all team members.
- Ensure direct reports take necessary actions to resolve issues at client units that do not meet corporate satisfaction standards.
- Develop and monitor realistic budgets and forecasts.
- Ensure the region meets financial performance and client forecasts.
- Participate in the sales process by collaborating with the pre-proposal site survey team, assisting in presentations, negotiations, and final contract approvals.
- Ensure Operations Team members fulfill their responsibilities effectively.
- Conduct audits at all facilities, including Financial, Contractual, Sanitation, Food Safety, and Human Resources audits.
Preferred Qualifications:
- Bachelor's degree preferred or equivalent professional experience.
- 12-15 years of experience in upscale food service, including 10 years in management and 5-7 years in multi-unit management.
- Experience in personnel management, including hiring, supervision, evaluation, and succession planning.
- Ability to multitask while maintaining focus amid constant interruptions.
- Proficient in making business decisions based on financial reports and data.
- Knowledgeable in HACCP controls and proper food storage and usage.
- Excellent proficiency in Microsoft Office: Word, Excel, and PowerPoint.
- ServSafe or Department of Health certification is a plus.
- Able to read and interpret business records and statistical reports.
- Capable of analyzing and interpreting policies set by administrators.
Benefits:
- Medical, Dental, and Vision Insurance
- Life Insurance and Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Eurest is a member of Compass Group USA, an equal opportunity employer committed to fair treatment of all applicants and associates based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
