Customer Service Ambassador

1 month ago


Los Angeles, California, United States Pacifica Hotels Full time
Guest Service Representative

Marina del Rey Hotel is seeking a highly skilled and customer-focused Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Provide personalized service to hotel guests, ensuring their needs are met and exceeded.
  • Communicate effectively with guests and fellow team members to ensure seamless service delivery.
  • Process guest arrivals and departures, including check-in and check-out procedures.
  • Manage cash and credit transactions, maintaining accurate records and adhering to hotel policies.
  • Answer inquiries and accept reservations, utilizing company guidelines and providing accurate information to guests.
  • Maintain good guest relations by staying informed about hotel services and amenities.
  • Operate PBX equipment, handling incoming and outgoing calls, and providing timely and efficient service.
  • Process guest mail, messages, and faxes, ensuring timely distribution and notification.
  • Contribute to department communications and operations by maintaining logbooks and providing assistance to team members.
What We Offer:
  • Competitive salary range: $18-$19/hour
  • Medical, dental, and vision insurance
  • 401k plan
  • Vacation and sick leave
  • Team Member Travel Program
  • Quarterly team building and community volunteer opportunities


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