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Customer Support Operations Manager

2 months ago

Grants Pass, Oregon, United States Insurance Lounge, LLC Full time
Customer Support Operations Manager at Insurance Lounge

Insurance Lounge is an innovative insurance agency focused on streamlining the insurance acquisition process for both clients and team members. Our staff prioritizes customer satisfaction without the pressure of sales commissions, ensuring a tailored experience during difficult times.

We have introduced the concept of an interactive retail insurance outlet, merging the ease of online insurance shopping with the advantages of a conventional office environment. As a rapidly expanding agency, we take pride in:

  • Operating every day of the week
  • Removing commissioned sales personnel
  • Providing access to rates from a diverse range of over 100 insurance providers
  • Offering the choice to self-quote or collaborate with a licensed professional
  • Delivering outstanding customer service and referrals through a robust local network

Our organization is currently seeking a skilled Customer Support Operations Manager. The ideal candidate should have prior management experience, an insurance license, industry expertise, exceptional communication abilities, and a positive demeanor. Key responsibilities for this position include:

  • Assisting clients both in-person and via phone
  • Supporting agents with appointments, renewals, and sales
  • Overseeing the customer support team and resolving any issues
  • Evaluating performance metrics and suggesting enhancement strategies
  • Establishing and reviewing individual and team objectives
  • Identifying training requirements and conducting sales-oriented training sessions
  • Managing client interactions and fostering a strong local presence
  • Coordinating office operations and assisting the Executive Team as necessary

We provide competitive benefits, including group health insurance, a 401k plan with matching contributions, paid time off, and a dynamic work atmosphere. Join us at Insurance Lounge and contribute to a team dedicated to transforming the insurance landscape.