Customer Service Representative

4 weeks ago

Wichita, Kansas, United States Family Connect Full time
Job Title: Customer Care Specialist

Job Summary:

The Customer Care Specialist plays a vital role in ensuring exceptional customer experiences by providing timely and accurate responses to customer inquiries, orders, and concerns. This position requires a high level of customer service and quality, with a focus on resolving issues efficiently and effectively.

Key Responsibilities:

  • Serve customers through various mediums, including telephone, emails, web-forms, web chats, and in-person interactions.
  • Respond to customer inquiries and questions according to established procedures.
  • Handle customer complaints using outlined procedures.
  • Troubleshoot problems with customers according to outlined procedures.
  • Provide excellent customer service with a high degree of product and service knowledge to meet standards and goals specified by clients.
  • Demonstrate a commitment to the overall safety of the workplace environment and promote a safety culture.
  • Perform other relevant duties as assigned.

Requirements:

  • High school diploma or GED equivalent required.
  • Experience in a previous customer service position; customer service training preferred.
  • Proficient in computer technology (Word, Excel) and assistive technology (JAWS, Window Eyes, ZoomText).
  • Typing speed of 25 wpm with 92% accuracy.
  • Excellent verbal and written communications skills required.
  • Attention to detail and accuracy are crucial.
  • Must be team-oriented with a strong work ethic.
  • Ability to interact respectfully and effectively with customers through various mediums.
  • Ability to deal effectively with difficult customers.
  • Ability to accept constructive feedback and adapt accordingly to the needs of the position.
  • Ability to consistently learn and demonstrate knowledge of project products and services.
  • Good customer service skills.

Equal Opportunity Employer:

Family Connect is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without illegal discrimination because of race, color, sex, age, gender identity, disability, religion, citizenship, national origin, ancestry, military status or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics, and genetic information.

Reasonable Accommodations:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Contact Information:

Please contact Chelsee Bannon for more information.

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