Direct Operations Case Coordinator

2 weeks ago


Charlotte, North Carolina, United States ICF Full time
Job Summary

ICF is seeking a highly skilled Direct Operations Case Coordinator to lead a team of Case Coordinators in supporting the release and transfer of unaccompanied children. The successful candidate will have a strong background in child welfare, case management, and social services, with excellent analytical, problem-solving, and communication skills.

Key Responsibilities
  • Ensure appropriate Case Coordinator coverage at all provider sites within their assigned geographical area.
  • Provide guidance and technical assistance related to Case Coordinator duties and ensure all related tasks are completed efficiently and in compliance with program policies and procedures.
  • Conduct regular site visits at provider sites as part of Case Coordinator oversight.
  • Service as the primary point of contact for government and care provider staff at care provider sites in geographic area of assignment.
  • Elevate operational concerns to ICF project leadership.
Requirements
  • Master's degree in social work or a social science related discipline and 5+ years of demonstrated post-graduate child welfare, case management, social service, and/or mental health professional experience.
  • 1+ year of supervisory experience.
  • 1+ year experience demonstrated ability to review case files and assess/document information from a variety of sources.
  • English/Spanish bilingual.
  • Tier 2 Security Clearance or the ability to secure such clearance.
Preferred Skills
  • Knowledge of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation required for sponsor release.
  • 3+ experience working with immigrant youth and families is highly preferred.
  • Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.
  • Working knowledge of challenges related to unaccompanied children's placement and release and post-release services.
About ICF

ICF is a global advisory and technology services provider, committed to building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic.



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