Customer Service Director

4 days ago


Mount Juliet, Tennessee, United States Schneider Electric Full time
Job Description

We are seeking a highly skilled Customer Service Director to join our team at Schneider Electric. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences across multiple channels.

About the Role

This is a challenging and rewarding role that requires strong leadership skills, attention to detail, and excellent communication abilities. You will work closely with cross-functional teams to develop and implement customer service strategies, manage customer relationships, and oversee the execution of customer-facing projects.

Key Responsibilities
  • Customer Relationship Management: Develop and maintain strong relationships with customers, providing regular updates on project progress and addressing any concerns or issues that may arise.
  • Team Leadership: Lead, coach, and mentor a team of customer service representatives to achieve exceptional performance and career growth.
  • Customer Feedback Analysis: Analyze customer feedback to identify areas for improvement and develop strategies to enhance customer satisfaction.
Requirements

To be successful in this role, you will need:

  • Bachelor's Degree: In business, marketing, or a related field.
  • 5+ Years Experience: Proven track record in customer-facing roles, with a focus on customer relationship management and team leadership.
  • Strong Leadership Skills: Ability to motivate and inspire a team to achieve exceptional results.
  • Excellent Communication: Effective communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members.
Estimated Salary: €50,000 - €70,000 per year
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